Contact support

Contact Feldar support and include useful diagnostic context safely.

For help with an account, billing, or the writing workspace, email support@feldar.com.

Check Troubleshooting first for common sign-in, saving, AI, billing, and desktop-app problems.

On desktop web or in the macOS app, you can also open Settings > Support and select Contact. The macOS application menu has a separate Help > Contact Support action.

Send useful context

Include:

The email address on the affected account
Whether you use mobile web, desktop web, or the macOS app
The project area or Settings section involved
What you expected and what happened
The exact error message
Steps that reliably reproduce the problem

For a billing issue, include the approximate checkout time and plan selected, but do not send full card details. For a writing issue, include only the minimum text needed to explain the problem.

Product feedback

Use Give feedback from Feldar’s Help or profile menu for ideas, requests, and general product comments. Use support email for an account-specific problem that needs a response.