Troubleshooting

Start with the section that matches what you see. Avoid repeatedly submitting the same AI or billing action while Feldar still shows it as in progress.

A verification code did not arrive

1. Confirm the address shown on the code screen.
2. Check spam, junk, and filtered inbox tabs.
3. Wait for the resend countdown, then select Try sending again.
4. Use Change email address if the address is wrong.

If the account already has a password, you can use Continue with password. For password recovery, use Forgot password? from the password screen.

A project or page will not save

• Check the save status in the writing header. On mobile web it reads Saving, Saved, or Save failed; the native iOS editor shows its own save and recovery states.
• Confirm the device is online.
• Keep the page open while Saving is visible.
• If Save failed remains after the connection returns, copy recent text to a safe temporary location before reloading.

Autosave and offline recovery reduce risk but are not a substitute for keeping a separate copy of irreplaceable work.

An AI action is unavailable

• Open Settings > Usage and check available credits.
• Confirm the relevant text or page meets the feature’s prerequisites.
• For Checks, provide at least 100 words.
• Try a smaller selection or a shorter request.
• If a model is unavailable, choose another model offered for that workflow.

Manual writing and editing remain available when credits are exhausted.

Chat will not send an image

Image attachments work only with models that accept image input. If Chat reports that the selected model is incompatible with the request, choose a different available model that supports images or remove the image, then send the request again. Feldar does not silently discard an unsupported image.

If the model supports images but the upload still fails:

1. Remove and reattach the image.
2. Try a smaller image in a common format such as PNG or JPEG.
3. Confirm the connection is stable before sending again.

Do not repeatedly resubmit while the failed or streaming request is still in progress. If text requests work but image requests continue to fail across supported models, include the model name and image format when contacting support.

Billing still shows the old plan

In the browser, return to Feldar using the checkout completion page and reopen Settings > Billing or Settings > Usage. In the macOS app, checkout runs in the system browser; return to the app, revisit those sections, and quit and reopen the app if the status remains stale.

Do not start another checkout merely to force a refresh. Contact support if a completed payment is still missing.

A feature is unavailable on mobile

First confirm whether you are using mobile web or the native iOS app:

• Mobile web supports the project library and focused writing. Canvas, Settings, and Plans require desktop, and an unavailable route redirects to an explanation screen.
• Native iOS adds Chat, Rewrite, dictation, and app settings, but does not reproduce Canvas or the complete desktop planning workspace.

See Platform availability for the comparison or Mobile troubleshooting for native-app steps.

The macOS app will not update

Open Feldar > Check for Updates…. If an update is ready, use the Update control beside your profile to restart into it. If the check fails, confirm the Mac is online and try again later.

Still stuck?

See Contact support. Include what you were doing, what you expected, the exact message shown, and whether you were using mobile web, the native iOS app, desktop web, or the macOS app.