Mobile troubleshooting

Start with the visible status or error. Do not repeatedly submit a sign-in, AI, or billing action while Feldar still shows it as in progress.

A verification code did not arrive

Confirm the address shown on the code screen.
Check spam, junk, and filtered inbox tabs.
Wait until Try sending again becomes available, then use it once.
Choose Change email address if the address is wrong.

If the account uses a password, choose Continue with password. If Feldar directs you to Google or Apple, use the same provider previously connected to the account. See Sign in and account access for password recovery.

Projects or pages do not load

Confirm the device has a working connection.
Return to the Library and pull down to refresh.
Use Try again on the error screen after the connection returns.
If the session-expired message appears, sign in again.

Do not delete and recreate a project to solve a loading problem. If the same project opens on another Feldar surface, include that detail when contacting support.

A draft is not syncing

Read the editor state before closing the page:

Saving: keep the page open briefly.
Saved on this device: the local recovery copy is protected, but the server does not have the latest change. Restore the connection and wait for a retry.
Save failed: use Retry after confirming the connection.
Newer version available: choose Review, then decide between Keep this draft and Use newer version.

Do not sign out, delete the app, or delete the project while relying on a local-only recovery copy. If the save still fails, copy irreplaceable recent text to a safe temporary location before taking further action. See Save and recover a draft.

Dictation does not start

In the device’s Settings app, allow Feldar to use the microphone and Speech Recognition.
Confirm another app or call is not holding the microphone.
If Feldar is downloading an Apple language pack, keep the device connected and make sure it has available storage.
On-device recognition must support the current language and region. Feldar does not send audio to a cloud fallback.
If the page changed while recording, dismiss Dictation, place the cursor again, and start a new capture.

See Dictation for privacy, review, and recovery behavior.

Chat or Rewrite is unavailable

Confirm the connection; Chat and Rewrite do not run offline.
Open Settings > Usage and check the available credit balance.
In Chat, choose another available model from the model control. For Rewrite, review the Caret Assist model under Settings > Voice & Style.
For a rejected image, remove it or choose a model that accepts images.
For a stale Chat proposal, reopen the target page and request a new proposal. For a stale Rewrite selection, reselect the current passage and start a new Rewrite.
In Chat, use Try again once after a transient failure. Dismiss a Rewrite error and restart it after the underlying problem is resolved. Do not resend while a Chat response is still streaming.

Manual writing and formatting remain available when AI actions are unavailable. See Chat and Rewrite and Credits.

Settings did not sync

Settings apply locally first. If Some changes have not synced to your Feldar account yet appears, restore the connection and choose Try again. Keep the app open until the warning clears before checking the same preference on another device.

Billing controls open feldar.com in the system browser. After completing a billing action, return to the app and reopen Settings > Usage. Do not start a second checkout merely to refresh the displayed plan.

A control moved or is missing

The native layout adapts to screen and text size:

On iPhone, Pages uses a sheet and Chat usually opens full screen.
With accessibility text sizes, controls can move from floating rails into a bottom toolbar or stacked navigation.

Scroll a compact formatting rail or Settings form before assuming an action is unavailable. With VoiceOver, project rows expose custom actions in the actions rotor. Page rows instead provide a separately labeled Page options menu button.

Feldar supports Dynamic Type, VoiceOver labels, and Reduce Motion-aware transitions, but this documentation is not a statement of conformance with a particular accessibility standard. See Accessibility.

Contact support

Email support@feldar.com and include:

iPhone model and iOS version
Feldar beta version
The project area or Settings section involved
The exact error text and steps that reproduce it
Whether the same action works on another Feldar surface

Include only the minimum manuscript excerpt needed to explain a writing issue. Never send passwords, verification codes, or complete payment-card details. See Contact support for more guidance.